Frequently Asked Questions

Where is Hotel 39, Jamaica located?

Hotel 39 is a centrally located hotel in Montego Bay, situated on the vibrant Hip Strip. It is just a short walk from Doctor’s Cave Beach and approximately 2.7 km from Sangster International Airport, making it one of the most convenient hotels near Sangster Airport for travellers.

What are the check-in and check-out timings?

Check-in and check-out timings are as per the hotel’s standard policy. Guests looking for early check-in or late check-out at this Montego Bay hotel are advised to contact the hotel in advance, as these are subject to availability.

Is the hotel suitable for both business and leisure travellers?

Yes, Hotel 39 is ideal for both business and leisure stays. Its prime location on the Hip Strip and proximity to key attractions make it a preferred stay in Montego Bay Jamaica for all types of travellers.

What types of rooms are available at the hotel?

This hotel in Montego Bay Jamaica offers well-designed accommodation options, including Standard King, Standard Double, Superior King, and Superior Double Rooms, catering to different travel needs.

What amenities are available in the rooms?

All rooms are equipped with modern amenities such as air conditioning, Wi-Fi, television, and comfortable bedding, ensuring a relaxing stay in Montego Bay.

Are the rooms suitable for families or groups?

Yes, the hotel offers room options that are well-suited for families and small groups looking for comfortable accommodation in Montego Bay Jamaica.

What dining options are available at the hotel?

Guests can enjoy a variety of dining experiences, including a multi-cuisine restaurant serving Jamaican and international dishes, a café for light bites, and a poolside bar, making it a great choice among hotels in Montego Bay with dining options.

Does the hotel offer room service?

Yes, room service is available, allowing guests to enjoy meals in the comfort of their rooms during their stay in Montego Bay Jamaica.

What facilities are available at Hotel 39?

Hotel 39 offers a wide range of facilities, including a rooftop swimming pool, spa, restaurant, café, poolside bar, travel desk, EV charging station, ATM, and gift shop, making it one of the well-equipped hotels in Montego Bay.

Is there a swimming pool at the hotel?

Yes, the hotel features a rooftop swimming pool, ideal for guests looking for hotels in Montego Bay with pool facilities.

Does the hotel have a spa?

Yes, the hotel offers a spa with wellness treatments, making it a great option for travellers seeking a relaxing stay in Montego Bay with spa facilities.

Does the hotel provide travel or tour assistance?

Yes, a dedicated travel desk is available to assist guests with tours, transportation, and local experiences, enhancing your overall Montego Bay stay experience.

Is parking available at the hotel?

Yes, the hotel provides parking facilities, adding convenience for guests choosing this hotel in Montego Bay Jamaica.

Are there any additional conveniences available at the hotel?

Yes, guests can also access facilities such as an on-site ATM and gift shop, ensuring a seamless and comfortable stay in Montego Bay.

Does the hotel offer spaces for meetings or events?

Yes, Hotel 39 offers well-equipped venues suitable for meetings and gatherings, making it a preferred choice for business hotels in Montego Bay.

Are the event spaces equipped with modern facilities?

Yes, the event spaces are designed with modern amenities to support corporate and social events at this Montego Bay hotel.

What is the cancellation policy?

The cancellation policy varies depending on the booking type. Guests planning their stay in Montego Bay Jamaica are advised to review the policy at the time of reservation.

What documents are required during check-in?

Guests are required to present a valid government-issued ID and the payment method used for booking at the time of check-in at this hotel in Montego Bay.

How can I contact the Front Desk?

Dial 0 or 1 from your room telephone for assistance. The Front Desk may assist with guest services, messages, transportation, emergencies, local recommendations, and general information.

Is there a doctor on call?

Doctor on Call: Dr. Jones
Tel: (256) 743-3277 / (876) 338-6245

Are there hotel policies guests should follow?

Guests are asked to observe all hotel policies relating to visitors, smoking, noise, dress code, parking, safety, and use of facilities. Management reserves the right to enforce these policies in the interest of guest comfort, privacy, and security.

How does the air conditioning system work?

For air conditioning to operate, please ensure that your room key card is inserted in the energy-saving card holder near the bathroom entrance. Keep doors and windows closed while the air conditioning is in use. Please contact the Front Desk if assistance is required.

Does Hotel 39 offer airport transfer assistance?

Hotel 39 is approximately 3 km / 5–7 minutes from Sangster International Airport. Typical one-way taxi fare: USD 20–25, subject to change.

Guests are advised to use only licensed taxis displaying red license plates when traveling to or from the airport. Transfers may be arranged through the Front Desk.

Is there an ATM at the hotel?

The lobby ATM dispenses Jamaican and U.S. currency. Additional ATMs within walking distance are available at Coral Cliff and near Doctor’s Cave Beach.

Are there banks nearby?

Guests are asked to observe all hotel policies relating to visitors, smoking, noise, dress code, parking, safety, and use of facilities. Management reserves the right to enforce these policies in the interest of guest comfort, privacy, and security.

Which beaches are located near Hotel 39?

Doctor’s Cave Beach – 2–3 minutes walk – Typical entry fee: USD 8, subject to change
Harmony Beach Park – 15–20 minutes walk or 5 minutes by taxi – Free
Dump-Up / One Man Beach – 15–20 minutes walk or 5 minutes by taxi – Free
Dead End Beach – 25 minutes walk or 5 minutes by taxi – Free

What is the hotel’s breakage and damage policy?

We recognize that accidents can happen. Guests are responsible for the replacement or repair cost of hotel property that is damaged, destroyed, or removed during their stay.

Are business services available?

Printing, scanning, photocopying, emailing of documents, and other basic business support may be arranged through the Front Desk, subject to availability. Charges may apply.

Can the hotel assist with car rentals?

Car rental services are available in Montego Bay, including airport rental counters and agencies that may offer hotel pick-up or delivery. Common options include Island Car Rentals, Avis, Budget, and Hertz. Please contact the Front Desk for assistance with arrangements.

What are the check-in and check-out timings?

Check-in time: 3:00 PM
Check-out time: 11:00 AM

Late check-out is subject to availability and may attract an additional charge.

Are places of worship located nearby?

Sunday church services are widely available in Montego Bay, typically between 7:00 AM and 11:00 AM.

Mosques: Islamic Da’wah Centre, McCatty Road, and Masjid Sakinah, Miriam Way. Friday prayers are typically held between 1:00 PM and 2:00 PM.

Jewish Services: Chabad House – Montego Bay. Friday evening and Saturday morning services may be available. Advance arrangements are recommended.

Transportation assistance is available through the Front Desk.

What concierge services are available?

The Front Desk may assist with restaurant recommendations, taxis, airport transfers, local attractions, tours, directions, entertainment information, and general guest requests.

Does Hotel 39 offer conference or meeting facilities?

Hotel 39 offers meeting and event facilities for private functions, corporate meetings, training sessions, banquets, and special events. Please contact the Front Desk or Sales / Banqueting team for availability, seating arrangements, packages, and rates.

What are the dining timings at Alexander Restaurant?

Breakfast: 7:00 AM–10:30 AM
Lunch: 12:30 PM–3:00 PM
Dinner: 6:00 PM–9:30 PM

Dress Code in effect. The following are not permitted in the restaurant or lobby: drooping trousers exposing underwear, bare feet, bedroom slippers, wet or uncovered swimwear, offensive clothing, or attire unsuitable for a dining environment. Management reserves the right to refuse service where dress standards are not observed.

What happens if the Do Not Disturb sign is displayed?

Housekeepers will not enter rooms displaying a Do Not Disturb sign. Guests who require service should remove the sign during housekeeping hours.

Is there a dress code for public areas?

Guests are asked to dress appropriately in public areas. Drooping or sagging pants exposing underwear, uncovered swimwear in the lobby or restaurant, bare feet indoors, and offensive or inappropriate clothing are not permitted.

What is the hotel’s drug policy?

Hotel 39 maintains a zero-tolerance policy regarding illegal drugs and controlled substances. Violations may result in removal from the property and notification of the relevant authorities.

Does the hotel provide EV charging facilities?

An Electric Vehicle charging station is available on property for guest convenience. Please contact the Front Desk for availability, access, and any applicable usage instructions.

Can the hotel assist with embassy or consular information?

Most embassies and high commissions are located in Kingston. Guests requiring consular assistance may contact the Front Desk for help.

Selected contacts include:

United States Embassy – Kingston: (876) 702-6000
Canadian High Commission – Kingston: (876) 926-1500
British High Commission – Kingston: (876) 936-0700
Indian High Commission – Kingston: (876) 927-6370
Chinese Embassy – Kingston: (876) 927-3871
Japanese Embassy – Kingston: (876) 929-3338
Colombian Embassy – Kingston: (876) 929-1701/2
Spanish Embassy – Kingston: (876) 929-6710 / 929-8575

What should I do in case of an emergency?

For urgent assistance, contact the Front Desk immediately by dialing 0 or 1. Staff will assist with police, fire, ambulance, medical, or security-related matters.

What nightlife and entertainment options are nearby?

Popular entertainment options nearby include:

Margaritaville Montego Bay / Clubville – Hip Strip nightlife; Ladies Night is typically held on Thursdays and Saturday night events are commonly promoted.
Pier 1 – Waterfront dining, bar, and nightlife venue; Pier Pressure is commonly promoted as a Friday night event.
Coral Cliff – Hip Strip entertainment venue with dining and live entertainment.
Taboo Night Club – Popular late-night dance and entertainment venue located on the Hip Strip.
Blue Beat Ultra Lounge – Evening entertainment venue featuring music, drinks, and social events.
Lounge 27/27 – Nightlife and lounge venue offering music and themed entertainment nights.

Event schedules may change. Guests should contact the Front Desk for current recommendations, reservations, transportation, and safety guidance.

Where can I find fire safety instructions?

Please refer to the Fire Safety and Emergency Procedures information located in your room for evacuation routes and instructions.

What are the housekeeping hours?

Housekeeping hours are 8:30 AM–4:30 PM (0830–1630). Rooms displaying a Do Not Disturb sign will not be serviced until the sign is removed.

Is complimentary Wi-Fi available?

Complimentary Wi-Fi is available for registered guests. Please contact the Front Desk for the current network name and password.

Are there hotel policies guests should follow?

Guests are asked to observe all hotel policies relating to visitors, smoking, noise, dress code, parking, safety, and use of facilities. Management reserves the right to enforce these policies in the interest of guest comfort, privacy, and security.

What should I do if I lose my room key?

Lost or misplaced room keys must be reported to the Front Desk immediately so that the key can be deactivated for guest safety and security. Replacement fees may apply.

Are laundry and dry-cleaning services available?

Laundry or dry-cleaning assistance may be arranged through the Front Desk, subject to availability and service provider timelines.

Does the hotel provide lost and found services?

Every effort will be made to contact guests regarding items left behind. Unclaimed items will be held for six (6) months and then disposed of.

How do I report maintenance issues?

Please report any maintenance concerns to the Front Desk. Staff will arrange assistance as soon as possible.

How can I receive messages or deliveries?

Guests expecting messages, parcels, or deliveries are kindly asked to check with the Front Desk periodically.

Are there quiet hours at the hotel?

Guests are asked to keep noise to a minimum in rooms, corridors, and public areas, especially between 10:00 PM and 7:00 AM.

Is parking available at the hotel?

Parking is provided for guest convenience. Vehicles are parked at the owner’s risk. Hotel 39 is not responsible for loss or damage to vehicles or their contents while parked on the property.

What are the rooftop pool timings?

Pool Hours: 7:00 AM – 9:00 PM

The rooftop pool is available for registered hotel guests. Guests are asked to observe all posted pool rules and exercise care when using the pool area. Children must be supervised by an adult at all times.

What room amenities are available?

Guest rooms are equipped for comfort and convenience. Please contact the Front Desk for assistance with room amenities, additional towels, pillows, or other guest requests.

What safety and security measures are in place?

24-hour security is maintained throughout the property, supported by a comprehensive surveillance camera system that monitors all public areas of the hotel. For your safety, please keep your room door locked at all times and do not leave valuables unattended. Do not open your room door unless you have identified the person knocking. Hotel staff may be verified by calling the Front Desk before opening your door. Please report any suspicious activity or security concerns to the Front Desk immediately.

Are there seasonal events in Montego Bay?

Montego Bay hosts major seasonal events throughout the year, including music, cultural, sporting, and holiday events. Event dates and traffic conditions may vary. Please contact the Front Desk for current information and transportation guidance.

What is the hotel’s smoking policy?

Hotel 39 provides designated outdoor smoking areas for guest convenience. Smoking is strictly prohibited inside guest rooms and indoor public areas.

Smoking in a guest room or restricted area will result in a USD 200.00 cleaning and restoration charge. This charge reflects the cost of deep cleaning, deodorizing, laundering, or replacing affected items to return the room to a suitable condition for future guests.

Are spa services available at Hotel 39?

Spa services may be available by appointment. Please contact the Front Desk for current services, hours, and bookings.

Can the hotel assist with taxis and transportation?

Local transportation may be arranged through the Front Desk. Guests are encouraged to use licensed taxis and approved transport providers.

Estimated local taxi fares, subject to change:

Hotel 39 to Sangster International Airport: USD 20–25
Hotel 39 to Fairview: USD 15–20
Hotel 39 to Downtown Montego Bay / Sam Sharpe Square: USD 10–15

What should I do if my television is not working?

Television service is provided in guest rooms. Please contact the Front Desk if you experience service interruptions or require assistance.

Can the hotel help with tours and attractions?

Information on tours, beaches, attractions, shopping, and local experiences is available through the Front Desk. Advance booking is recommended.

Are there any walking safety tips for guests?

Guests walking outside the hotel are encouraged to remain aware of their surroundings, avoid poorly lit or isolated areas at night, secure personal belongings, and use taxis for longer trips or late-night travel. Please ask the Front Desk for route guidance before walking to unfamiliar areas.

How can I request a wake-up call?

Wake-up calls may be arranged through the Front Desk. Please dial 0 or 1 and advise staff of your preferred wake-up time.

What is the hotel’s visitor policy?

All visitors to guests must be registered at the Front Desk.

All visitors going to guest rooms must produce valid identification and are subject to a charge of USD 30.00.

Overnight visitors must also be registered. Management reserves the right to deny access to visitors who disturb the safety, comfort, or privacy of other guests.